Conditions of Carriage

When you buy a ticket for air travel with American wings, it constitutes a contract of carriage. It allows you to be carried on a flight or a series of flights. Its terms are governed by a) the terms and conditions of the ticket, b) the conditions of carriage, c) the applicable tariffs, and d) our regulations.

Worldwide notices

(Our transparency statement on the Modern Slavery Act)

Modern slavery, servitude, forced labour and human trafficking are crimes and violations of fundamental human rights. The Modern Slavery Act 2015 is an Act of Parliament in the United Kingdom that tackles slavery in the country, and combines previous offences relating to trafficking and slavery.

The American wings complies with all of the laws of the countries in which it operates including those relating to anti‑human trafficking and anti‑slavery. The American wings has a zero tolerance approach to modern slavery and is committed to acting ethically and with integrity in all business dealings, relationships and supply chains.

United States of America notices

(Advance Passenger Information – Privacy Notice)

The following notice from the US Transportation Security Administration applies to all passengers travelling to or from the United States of America:

“The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice.

American wings Tarmac Delay Contingency Plan

American wings is committed to ensuring the comfort and safety of all passengers by providing industry‑leading service on every flight we operate. This Contingency Plan for Lengthy Tarmac Delays (“Plan”) describes the steps american wings will take during a lengthy tarmac delay in accordance with the relevant U.S. Department of Transportation (“DOT”) regulations.

This Plan applies to all international scheduled and public charter flights operated by American wings to and from the USA in accordance with the relevant DOT regulations. This Plan will be activated when these flights are experiencing irregular operations involving a lengthy tarmac delay at an airport in the USA. In most cases the cause of lengthy tarmac delays are outside of American wings’ reasonable control (such as weather events, air traffic control systems, government operating restrictions, and airport construction projects). Regardless of the cause of a delay, American wings will implement the measures set out in this Plan.

Assurances to Customers:

1. The Department of Transportation's (DOT) tarmac delay rule requires that passengers on a flight experiencing a tarmac delay have the opportunity to deplane before three hours (for domestic flights) or four hours (for international flights) after the start of the tarmac delay. For all flights covered by this Plan, American wings will not permit an aircraft to remain on the tarmac in the USA for more than four hours before allowing passengers to deplane unless:
   • The pilot‑in‑command determines there is a safety‑related or security‑related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
   • Air traffic control advises the pilot‑in‑command that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
2. For all flights covered by this Plan, American wings will provide adequate food and potable water no later than two hours after the start of any tarmac delay, unless the pilot‑in‑command determines that safety or security considerations preclude such service.
3. For all flights covered by this Plan, American wings will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
4. For all tarmac delays at an airport in the USA in excess of 30 minutes that are covered by this Plan:
   • American wings will provide passengers with an update on the status of the delay when the tarmac delay exceeds 30 minutes;
   • American wings will provide subsequent updates on the status of the tarmac delay to passenger as appropriate; and
   • American wings will notify the passengers in a timely manner, each time a suitable opportunity arises for passengers to disembark.
5. American wings will make sufficient resources available to implement this Plan.
6. American wings will coordinate this Plan with airport authorities, U.S. Customs and Border Protection and the Transportation Security Administration at all airports in the USA that American wings serves (including diversion airports within the USA).
7. Note that code‑share flights operated by a different carrier will be covered by that carrier's tarmac delay plan when a lengthy tarmac delay occurs at an airport located within the USA.

U.S. Customer Service Plan:

Our U.S. Customer Service Plan has been developed in accordance with U.S. Department of Transportation regulations (14 CFR 259.5). This plan applies to American wings flights to and from the U.S.