Denied boarding compensation

If you have a Denied Boarding Options voucher, you can redeem it for a flight only after you have flown your original flight by getting in touch with us. The journey you can book will depend on the journey you were taking when you were denied boarding. If you can find your journey listed in the table below, you can redeem your Denied Boarding Options voucher for any of the flights also listed as long as it is on an American operated route. However depending on your voucher type, you may be able to book a trip listed in another table.